Data controller
Jérémie Ollivier, self-employed professional, 70 avenue François Mitterrand, 31800 Saint-Gaudens, France, is the controller for the processing described below. For any question, or to exercise your rights: contact@hivekan.com.
The software installed on your server sends us nothing
Hivekan installs on your server. It makes no request to the Publisher or to any third-party service: no telemetry, no licence check, no automatic update. It runs with no Internet access at all.
The data you enter - boards, cards, files, your users' accounts - never reaches us. You are its sole controller; we are not your processor, having no access to it.
This is not a promise of good behaviour, it is a property of the code - verifiable in the sources delivered to you.
What this website does
The presentation pages, the licence agreement and this notice set no cookie and load no tracker: no analytics, no social buttons, no remote fonts. No consent banner is needed, there being nothing to consent to.
One exception, and it is a necessary one: the checkout page loads
Paddle's payment script from cdn.paddle.com. It is what displays the
tax-inclusive price and opens the payment window. Paddle may set cookies at that
point, governed by its own policy.
Server logs
The host keeps connection logs: IP address, date, page requested, browser. They serve security and fault diagnosis, never profiling. Legal basis: the legitimate interest in keeping a service available and secure.
If you place an order
Payment is handled by Paddle, which collects your billing details and passes them to us. We keep: name, email, company where applicable, postal address, VAT number where applicable, country, amount, date and transaction reference.
They are used to draw up the licence agreement - which is issued in your name -, to deliver the software, to provide the included support, and to keep our accounts. Legal bases: performance of the contract, and legal obligation for the accounting part.
They are never sold, rented, or passed on for advertising.
If you write to us
Your address and the content of your messages are kept for as long as it takes to handle your request, then as a record of the relationship. Legal basis: the legitimate interest in replying and keeping a trace of exchanges.
Retention periods
- Server logs: per the host's policy, usually a few months.
- Order and billing data: ten years, the retention period for accounting records (article L. 123-22 of the French Commercial Code).
- Email exchanges: three years from the last contact.
Recipients and transfers
Your data is accessible only to the Publisher and to two providers:
- Paddle.com Market Ltd (United Kingdom), for sales, payment and invoicing. The United Kingdom benefits from a European Commission adequacy decision.
- Infomaniak Network SA (Switzerland), for site hosting and email. Switzerland likewise benefits from an adequacy decision.
No other transfer outside the European Union takes place.
Your rights
You have rights of access, rectification, erasure, restriction, objection and portability. Write to contact@hivekan.com: you will receive a reply within one month.
The right to erasure does not extend to accounting records, which the law requires us to keep for ten years.
If you disagree with how we handle it, you may lodge a complaint with the French supervisory authority, the CNIL, 3 place de Fontenoy, 75334 Paris Cedex 07, or with the authority of your own country of residence.
Changes to this document
Any change is published on this page, with its update date. Substantial changes are notified to customers by email.