Who sells, who refunds
Hivekan licences are not sold directly by the Publisher. They are sold by Paddle.com Market Ltd, acting as reseller and merchant of record.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
This has a concrete consequence: the Publisher never holds your money. It cannot refund you itself. Paddle issues the refund, to the payment method used at checkout. The Publisher can support your request, and does so whenever it falls under this policy.
Try it before you buy
A public demo is online at demo.hivekan.com. No sign-up, no account, no card.
It is the full Hivekan, not a video or a screenshot. You create boards, move cards, open the admin screens.
That demo is the reason refunds stop at download: the trial happens before the purchase, free of charge, with no sign-up and no time limit. Take as long as you need there - that is what it is for.
Before download: full refund
The software is delivered by email within one working day of payment, as a personal download link.
For as long as you have not downloaded the software, write to us: the order is cancelled and refunded in full, no reason needed.
Receiving the link changes nothing. What counts is the download - what you do, not what we send. Each link is personal and its use is timestamped on our side, so there is nothing for you to prove.
One material limit exists: Paddle can no longer refund a card transaction after one hundred and twenty days, nor a PayPal payment after one hundred and seventy-nine (see “Support renewal”). If you still have not downloaded as that deadline nears, write to us before it passes: beyond it, a refund through Paddle becomes impossible and the settlement takes another, slower route.
After download: the licence is final
Once the software has been downloaded, the licence is no longer refundable. We would rather write that in one sentence, on this page, than let you find out at the moment you ask.
This concerns the commercial undertaking described here. The statutory guarantee against latent defects (articles 1641 et seq. of the French Civil Code) is not affected and cannot be: it applies as of right between businesses, download included. Article 13 of the licence agreement sets out its terms.
The reason lies in what is delivered: the source code. Software shipped as source cannot be handed back. Once copied, it stays copied - on your server, in your backups, in your repositories - and no clause will undo that.
That is exactly why the demo exists, why it is complete, and why we insist you go there first. The trial happens before the purchase.
In return, the licence is perpetual: you keep the software, its source code and the right to use it with no time limit and no user limit, together with twelve months of support and updates.
Support renewal: fourteen days
The optional renewal of support and updates, at €120 excluding tax per year, follows a different rule: fourteen calendar days to request a refund, with no reason and no proof required.
The difference is not arbitrary. The renewal delivers no code to you: it is a service, and a service can be handed back. Nothing is copied on your side, nothing remains afterwards.
One technical limit applies to refunds executed by Paddle: no card refund after one hundred and twenty days, nor PayPal past one hundred and seventy-nine. That limit belongs to the payment networks, not to your rights: what the statutory guarantees grant you remains owed by the Publisher beyond those windows - the settlement then goes through another means, a bank transfer for instance.
What a refund means
A refund of the licence price ends the licence, whatever its cause: a request before download, a withdrawal, or a decision Paddle takes on its own initiative. That is not decoration, it is the other side of any refund: software shipped as source cannot be handed back.
Refunding the renewal does not have that effect. It ends the support and updates for the period concerned, and nothing else: your licence stands, you keep the software and its source code, and you go on using it without time limit. The €120 renewal and the €590 licence are two separate things, and refunding one does not touch the other.
These obligations attach to a refund of the licence price; refunding the renewal carries none of them. From the refund of the licence onwards, you:
- stop using Hivekan, including any versions you have modified;
- delete the software, its source code and every copy, backups included;
- redistribute or publish nothing, in whole or in part;
- confirm this to us in writing within fifteen days.
The data you created in the software is yours. Export it before you remove the installation: Hivekan runs on your own server, so we have no access to it and cannot recover anything for you.
How to ask for a refund
Two routes, both equally valid:
- Through Paddle, which issues the refund, at paddle.net: you find your order there using the email address you bought with.
- Through us, at contact@hivekan.com. We pass the request to Paddle and follow it through.
Give the order email address and the Paddle invoice number. Nothing else is needed.
Paddle refunds to the original payment method. Allow a few working days for the money to reappear, sometimes up to fourteen depending on your bank.
Paddle may also refund a buyer on its own initiative, at its sole discretion. That is its right as the seller, and this policy does not restrict it.
That case deserves a word, because it can happen without your asking - a card dispute, say. The refund then ends the licence like any other, but if you wish to keep it, write to us: we send you a fresh payment link and the licence is restored with no further formality - the original order resumes its effects: same contract version, same support period, running from the initial delivery. We will not ask you to delete the software without having offered you that.
What this rule rests on
Hivekan is sold exclusively to businesses - companies, public bodies, associations, self-employed professionals - for their business needs. The right of withdrawal of the French Consumer Code therefore does not apply: it belongs to consumers, and a business ordering at a distance does not benefit from it.
The rule set out here is not a legal right, it is a commercial undertaking the Publisher gives voluntarily: until the software has been downloaded, the order is cancelled and refunded in full, with no reason to give. Nothing requires this between businesses; the Publisher does it because a demo does not stand in for everything, and an order placed by mistake should cost nobody.
The trigger is your download, not our sending. Once the archive is downloaded the undertaking ends: the source code has been handed to you, and it cannot be handed back. The support renewal is the exception and keeps its fourteen days (see “The support renewal”).
If, by way of exception, a consumer were to contract despite the offer being reserved to businesses, the mandatory provisions of consumer law would remain theirs: no clause can set them aside. The same goes for any law of your country granting you more - Paddle says so in its own policy, and the Publisher goes along with it without reservation.
A customer buying for business purposes has no legal right of withdrawal for an order placed remotely. The same rule applies to them: a full refund for as long as they have not downloaded.
Finally, if the law of your country gives you more, that law applies. Paddle says as much in its own policy, and the Publisher accepts it without reservation.
Who is committing to this
This policy is that of:
- Jérémie Ollivier, self-employed professional (entrepreneur individuel, profession libérale)
- 70 avenue François Mitterrand, 31800 Saint-Gaudens, France
- SIRET: 510 920 739 00024 - APE code 6201Z, computer programming
- VAT not applicable, article 293 B of the French General Tax Code
- Phone: +33 7 59 94 13 09
- Email: contact@hivekan.com
A refund covers the full amount paid, tax included. As the tax was collected by Paddle, it is Paddle that returns it along with the rest.
Any change to this policy is published on this page. The version that applies to your order is the one online on the day you placed it.