Who sells, who refunds
Hivekan licences are not sold directly by the Publisher. They are sold by Paddle.com Market Ltd, acting as reseller and merchant of record.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
This has a concrete consequence: the Publisher never holds your money. It cannot refund you itself. Paddle issues the refund, to the payment method used at checkout. The Publisher can support your request, and does so whenever it falls under this policy.
Try it before you buy
A public demo is online at demo.hivekan.com. No sign-up, no account, no card.
It is the full Hivekan, not a video or a screenshot. You create boards, move cards, open the admin screens.
That demo is the reason this page does not promise thirty days with no questions asked. You can see everything before you pay, and we would rather you did.
Before delivery: cancel and get everything back
The software is delivered by email within 24 working hours of payment, as a personal download link.
Until that link has been sent, write to us: the order is cancelled and refunded in full, no reason needed.
To be straight about how much that is worth: since delivery happens within 24 working hours, the window is short. The guarantee below is what really matters.
Fourteen days to change your mind
You have fourteen calendar days from purchase to ask for a refund of your licence.
We ask for no reason, no evidence, no proof of a fault. "It isn't for me" is enough. Only one thing is asked in return, set out in section 6: a refund ends the licence, and you stop using the software.
Why fourteen days and not thirty? Because the source code is delivered to you. Software shipped as source cannot be handed back: once copied, it stays copied. Fourteen days is ample to install it, run it on your own data and decide - especially after the demo. Beyond that, it stops being a trial.
After fourteen days
Past that point the licence is final. It is perpetual: you keep the software, its source code, and the right to use it with no time limit and no user limit.
One exception remains, and it is a commitment of the Publisher rather than a favour: if the software proves unusable in the environment described in the documentation and no solution has been found within thirty days of your report, the order is refunded.
Report the problem as soon as you hit it. Paddle can no longer refund a card transaction after one hundred and twenty days, nor a PayPal payment after one hundred and seventy-nine. Past those limits a refund is technically impossible, however willing everyone is.
The optional renewal of support and updates, at €120 excluding tax per year, follows the same rule: fourteen calendar days to request a refund, no reason needed.
What a refund means
A refund ends the licence. That is not decoration: it is the other side of a policy that asks you for neither a reason nor evidence.
From the refund onwards, you:
- stop using Hivekan, including any versions you have modified;
- delete the software, its source code and every copy, backups included;
- redistribute or publish nothing, in whole or in part;
- confirm this to us in writing within fifteen days.
The data you created in the software is yours. Export it before you remove the installation: Hivekan runs on your own server, so we have no access to it and cannot recover anything for you.
How to ask for a refund
Two routes, both equally valid:
- Through Paddle, which issues the refund, at paddle.net: you find your order there using the email address you bought with.
- Through us, at contact@hivekan.com. We pass the request to Paddle and follow it through.
Give the order email address and the Paddle invoice number. Nothing else is needed.
Paddle refunds to the original payment method. Allow a few working days for the money to reappear, sometimes up to fourteen depending on your bank.
Paddle may also refund a buyer on its own initiative, at its sole discretion. That is its right as the seller, and this policy does not restrict it.
Refunds and the right of withdrawal are two different things
The right of withdrawal is a legal right. It lasts fourteen days for a consumer. For downloaded digital content it ends as soon as performance begins: by ordering, you expressly request immediate delivery and acknowledge losing that right once the download link has been sent. This is article L. 221-28 13° of the French Consumer Code, set out in article 10 of the licence agreement.
The refund guarantee described here is something else: a voluntary commercial commitment by the Publisher, which no law requires. It gives you fourteen days to step back even after downloading - that is, more than the law would leave you once the link has arrived.
The two do not contradict each other: one extinguishes a legal right, the other creates a more favourable commitment. They carry different names because they are different mechanisms.
A customer buying for business purposes has no legal right of withdrawal for an order placed remotely on this site. The fourteen-day guarantee is nevertheless open to them on the same terms as everyone else.
Finally, if the law of your country gives you more, that law applies. Paddle says as much in its own policy, and the Publisher accepts it without reservation.
Who is committing to this
This policy is that of:
- Jérémie Ollivier, self-employed professional (entrepreneur individuel, profession libérale)
- 70 avenue François Mitterrand, 31800 Saint-Gaudens, France
- SIRET: 510 920 739 00024 - APE code 6201Z, computer programming
- Phone: +33 7 59 94 13 09
- Email: contact@hivekan.com
A refund covers the full amount paid, tax included. As the tax was collected by Paddle, it is Paddle that returns it along with the rest.
Any change to this policy is published on this page. The version that applies to your order is the one online on the day you placed it.